Yes Nokia blame it on the Cooler

“Words can’t explain how incredibly sorry we are for the inconvenience. We’re sorry for the lost contacts in your phonebooks. We’re sorry that the profile pictures you love, and we love too are gone. Nothing can make this right, we know, but we’re hoping that you can forgive us and give another chance to give you good service.”  Kristian Luoma, -  Ovi product manager

a plea for forgiveness from Nokia on loosing Contacts on Ovi data from Jan. 23 to Feb. 9 a full 17 days loss and who is to blame a Cooler , yup a  Cooler now is it a water cooler or an air cooler that’s not clear but it’s a cooler

As narrated by Miss Luoma “ A cooler broke down in the hosting center that we run the Chat service in. This event lead in to two catastrophic consequences from our point of view. Firstly we had to ramp down the service down for a very long period, in fact most of the yesterday morning and afternoon we had a service break. Secondly, our database broke down. Despite the fact that we had regular back-ups, we were not able to set it right.which “ broke down and all hell broke loose “

Certainly it was all hell break loose ,  17 days without back up , please my computer broke down I lost nothing , everything in  backup with my WD Passport

What Nokia did “ What we had to eventually do, was to return a back-up copy from our previous hosting center, created on the 23rd January 2009. As a consequence, anything that you’ve done since that (profile details, images, friendships) are gone. The problem has now been fixed and the server is now back and working. You should now be able to log back to your Contacts and start using it as normal. You do, however, need to invite your friends again etc.”

So hello buddies I’m calling you back to my contacts

An apology from Nokia

“Words can’t explain how incredibly sorry we are for the inconvenience. We’re sorry for the lost contacts in your phonebooks. We’re sorry that the profile pictures you love, and we love too are gone. Nothing can make this right, we know, but we’re hoping that you can forgive us and give another chance to give you good service.  We’ll make every effort to avoid this problem in the future. I am sorry.”

You want to make it up to me , send me a N97 to compensate for my loss

I do understand it’s a beta service bound to break  , catch fire , short circuit , my dog ate my grandma who was doing my homework kinda excuse , people learn to live with the data loss what if Yahoo flickr breaks down i’ll loose my whole life in pix , that’s why I keep a backup of everything the only questions where I threw the damn disc is the question .

Farhan